Predicting and Preventing Churn with Customer Health Scoring
Ed Powers is a Principal Consultant at Service Excellence Partners, where he helps companies take an enterprise-wide approach to addressing churn. He�…
Functional Categories: Customer Success
Running “Save” Programs for At-Risk Accounts
Jeremy Silver is the SVP of Client Services and Success at CompScience, an AI Insuretech company. He is also the owner of Silver Success, a SaaS post-…
Running a Customer Advisory Board
Mike Gospe is a Customer Advisory Board (CAB) and Partner Advisory Board (PAB) strategist with experience facilitating over 200 executive-level meetin…
Structuring and Scaling a Post-Sales Org
Rod Cherkas is the CEO of HelloCCO, a consulting firm that partners with Chief Customer Officers and their leaders to develop, execute and scale their…