Customer Success – Invictus

Aligning Your Customers’ Success With Customer Journeys and a Customer Capability Maturity Framework

Michael Allenson is the Founder of Empact Partners, a Customer Journey and Maturity Framework advisory firm. Michael has worked with over 50 companies…

AMA Recap: Crafting Compelling Case Studies

Joel Klettke has helped create 1,000+ B2B case studies for companies including HubSpot, Loom, and Playvox. The best companies he works with don’t ju…

Amy Hudson

Balancing Data and Relationship Insights to Prevent Churn

Amy Hudson is a fractional Chief Customer Officer (CCO) and founder of HAAN Works, providing Customer Strategy and Operations expertise. Previously, s…

BeaconGTM

Bill Whitebone

Boaz Maor

Building an Account Expansion Program

Rob Zambito is the Founder of Success Scaled, a customer success & go-to-market consulting firm that helps build and scale CS teams and GTM motions at…

Building an AI Chatbot

Crafted is a product development consultancy that partners with growth-stage companies to deliver custom software. Their radical approach to continuou…

Building and Scaling a Customer Support Function

Steve Kenning is the founder of Steve Kenning LLC, a customer experience advisory practice that helps CX operators build and scale world-class teams. …