Building Customized CS/CX Solutions With AI and Automation
Parth Madhubhai is the founder of no code nexus, an advisory that helps clients build modular CS/CX solutions to simplify tech stacks with a focus on …
Functional Categories: Customer Success
Conducting Win/Loss Analysis
Willem Maas is the Founder and President of Growth Velocity Inc., a rigorous, tech-enabled Win/Loss Analysis consultancy for complex sales. He’s led…
Developing a Customer Onboarding Process
Donna Weber is a recognized Customer Success thought leader and strategist. She’s currently a consultant specializing in customer onboarding, implem…
Handling Feature Requests
Rob Zambito is the Founder & CEO of Success Scaled Consulting, a CS firm that helps early-stage SaaS companies turn CS into a revenue expansion fu…
Hiring Customer Success Managers
Maranda Dziekonski is currently Chief Customer Officer at Swiftly, and has previously led customer success and support teams at Lending Club and Hello…
Implementing and Optimizing a Customer Success Platform
Emilia D’Anzica, MBA, PMP, founded Growth Molecules™, a Management Consulting firm. She was previously Chief Customer Officer at Copper and Vice P…