Managing a Customer Success Team
Boaz Maor currently serves as Chief Customer Officer at Talech and has previously led customer success at OpenGov, Mashery, newScale, and FreeMarkets.…
Functional Categories: Customer Success
Managing Customer Engagement Marketing
Lisa Pratt is the Vice President of Customer Engagement Marketing at UKG where she leads a team responsible for customer marketing, customer intellige…
Managing Extensions, Expansions, and Renewals
Sabina Pons is General Manager at Growth Molecules, a strategic advisory firm specializing in customer success for B2B/B2B2C SaaS companies . Sabina h…
Mapping Your Customer Journey
Emilia D’Anzica is the founder of Growth Molecules, a management consulting firm focused on helping B2B SaaS companies seeking to protect and grow r…
Measuring CS Performance and Aligning It With Compensation
Amy Hudson is the Founder and Chief Customer Officer of HAANWorks, a customer growth consulting firm for B2B companies. In this guide, Amy explains ho…
Optimizing Your Support Function
Maranda Dziekonski is currently the Vice President of Chief Customer Officer at Swiftly, and has previously led customer success and support teams at …